Late collection and non collection

EYFS: 3.73
At Loving Hands International Nursery School we expect all parents to agree an approximate
time to collect their child from the nursery. We give parents information about the procedures to
follow if they expect to be late. These include:
• Agreeing a safety password with the nursery in advance to be used by anyone collecting a
child who is not the parent (designated adult)
• Calling the nursery as soon as possible to advise of their situation
• Asking a designated adult to collect their child wherever possible
• Informing the nursery of this person’s identity so the nursery can talk to the child if
appropriate. This will help to reduce or eliminate any distress caused by this situation
• If the designated person is not known to the nursery staff, the parent must provide a detailed
description of this person, including their date of birth where known. This designated person
must know the individual child’s safety password in order for the nursery to release the child
into their care. This is the responsibility of the parent.
If a child has not been collected from the nursery after a reasonable amount of time (30 minutes)
has been allowed for lateness, we initiate the following procedure:
• The nursery manager will be informed that a child has not been collected
• The manager will check for any information regarding changes to normal routines, parents’
work patterns or general information. If there is no information recorded, the manager will
try to contact the parents on the telephone numbers provided for their mobile, home or work.
If this fails the manager will try the emergency contacts shown on the child’s records
• The manager/staff member in charge and one other member of staff must stay behind with
the child (if outside normal operating hours). During normal operating times, the nursery
will plan to meet required staff ratios. If the parents have still not collected the child, the
manager will telephone all contact numbers available every 10 minutes until contact is
made. These calls will be logged on a full incident record
• In the event of no contact being made after one hour has lapsed, the person in charge will
ring the local authority children’s social services emergency duty team
• The nursery will inform Ofsted as soon as convenient
• The two members of staff will remain in the building until suitable arrangements have been
made for the collection of the child
• The child’s welfare and needs will be met at all times and to minimise distress staff will
distract, comfort and reassure the child during the process
• In order to provide this additional care a late fee of £1 per minute will be charged to
parents. This will pay for any additional operational costs that caring for a child outside their normal nursery hours may incur

Contact numbers:
Name Contact No
Social Services Emergency Duty Team 020 8726 6400
Ofsted 0300 123 1231